FAQ
Ticket information
Why can’t I select my own seat when buying a Series ticket or a Greatest Fan ticket?
Due to temporary technical limitations, this function does not work for these particular types of ticket, and you will instead be directed to the best possible seat by Ticketmaster’s system.
We are a riding club and want to buy many tickets. How should we proceed?
If at least 20 people want to attend the same performance, you can book tickets at youth prices, regardless of their age. This offer applies to single tickets and Series tickets.
Accessibility
Are there spaces for wheelchairs?
Wheelchair spaces can be booked via ticketmaster.se, in the same was as regular tickets. The booking of a wheelchair space includes free admission of one escort. If additional escorts are required, please contact Ticketmaster by telephone. Entrance is via our regular entrances. Spaces are available on row 6 of sections C, D, G, J, R and T.
Other information
Can I bring my bag?
You find all information regarding the bag restrictions and wardrobes here.
Can I bring food into Scandinavium?
It is not allowed to bring your own food or drink into the arena, only an empty water bottle. Read more here.
From what age do youth prices apply?
Youth prices apply from 4 years old up to 17 years old. Not yet turned 18.
What about children under 4 years old?
Children under 4 years old enter for free if they sit on someones lap. They do not get their own seat.
Will EuroHorse be open?
EuroHorse will be open on 20-23 February. Tickets for the Gothenburg Horse Show on Wednesday 19 February will also be valid for EuroHorse on Thursday 20 February.
May I take my dog with me to Scandinavium?
No. Only registered assistance dogs and guide dogs for visually impaired are permitted inside Scandinavium.
Who is the organiser of the Gothenburg Horse Show?
The Gothenburg Horse Show is organised by the City of Gothenburg’s events and arena company, Got Event.
Are private individuals allowed to take pictures?
Private individuals are not permitted to use professional system cameras or video equipment (with interchangeable lenses). Compact cameras and cameras on mobile phones may be used. The pictures may only be taken for private use. Out of consideration to the riders and horses, flash photography is not permitted inside the arena.
As for all other events, only accredited photographers are permitted to bring system cameras.
Are there metal detectors at the entrance?
We implement various security measures to ensure a safe and secure environment, which includes metal detectors at the entrance.
Can I smoke anywhere at Scandinavium?
Scandinavium is a smoke-free arena, which means smoking is prohibited both inside and outside the arena. The smoking ban also includes e-cigarettes.
What should I do if I forget something at Scandinavium?
If you forget something at Scandinavium, you can e-mail us at eventinfo@gotevent.se and we will assist you. After one week, all found items are sent to the police office on Odinsgatan.
